1. Reduce the expense that continues to
surround ‘evictions and collections’ processing.
Over and over I see the following:
o
It’s like every case is almost a new experience….OK,
for some it is…
o
Gathering the necessary paperwork remains a
medieval practice.
o
Physically get the needed paper files.
o
Maybe, even then copy, pack and pay to ship them
to a central office.
o
Make multiple copies of the files.
o
Pay to re-ship the copied files to the
collections service or the law firm.
o
Review paper docs to determine what’s missing.
o
Make multiple copies of the files.
o
Hold multiple, multi-site conference calls to
explain what is yet needed, from whom and why.
o
(Collections probability inexorably slides ever
more negative due to time delay.)
o
The preparation of eviction packages with multiple
law firms in multiple jurisdictions and are thus scattered on desks in paper
packages across the legal country side.
o
Constant follow up (nagging?) to source missing documents.
o
The time and effort that goes into on-going
‘tracking and reporting’ is a huge time sink.
In this digital age it is possible to set up (1) electronic
files to store all resident related documentation (2) create ‘shared secure
electronic files’ for each resident case, providing real time access by
collections services and law firms and (3) run compliance documentation audits
to be sure that what might be need is there. Eliminate the copying and shipping
cost and time. The property management company and the collections service or
law firm can all now have real time shared access to needed documents-instantly.
Done properly all this documentation can be electronically
sourced directly from property offices. No need to fill out shipping labels and
pay for shipping! What is the shipping cost times how many packages?
We seem to understand the need for electronic maintenance
task tracking. We all seem to understand the need for electronic A/P
processing. Why should ‘evictions and collections’ task processing - which
means REAL MONEY TOO - be treated so poorly and remain a paper based process?
Electronic document exchange and electronic workflows can
easily handle all of this – stunningly well.
2.
Portfolio
wide printer fleet management and support by using an outsourced ‘managed print
service program’. (I have reviewed many and have suggestions.) Lower your
printer equipment purchase and supplies costs, practically eliminate IT support
expense and lower the cost of paper.
A managed print service program is no different in rationale
than why you would hire a landscaper or a painting contractor. They probably
can do the task quicker, better and cheaper. So it is with a managed print
service provider. If you have more than 25 office printers in your portfolio
and you are not subscribed to an outsourced managed print service program. What
can I say?
Why do you want to pay more than you should in printing, support and
supplies? Do you think that all those cartridges and ink toner tanks that line
the walls of office supply stores are there because they are low margin
products for the retailers? Do the math on printer support. If you are good, 10%
of IT help desk time is taken up with printer issues. How much do you pay an IT
person? What does it mean to ‘leasing’ when the printer is not working? Do I
really need that model of printer that can do 5,000, collated, stapled, three-hole
punched copies a week? (What would it mean as a paid resident amenity if
residents had access to a printer at the community to support their personal 24/7
printing needs?)
Too often we think that because our printers are spread out
at local community offices and not all in a central location that an outsourced
managed print services program will not make sense. Wrong. The savings can be
stunning. And, you can find out just how much savings for FREE!
So, there you have it. Two ways to reduce your expense budget!
As I always offer - if you want to learn more about taking
advantage of systems and programs that can provide these specific benefits,
send me an e-mail at mike.radice46@gmail.com
I’d be happy to help.
Mike
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